Answered By: Harry L. Whitlock II
Last Updated: Jul 10, 2017     Views: 35

What is Request It? Request It is a traditional interlibrary loan service for the University of Wyoming where items such as books, media, journals, and articles are borrowed from other libraries. Request It may also be used to "page" books from the UW Libraries for pick-up at the Help Desk. This service is provided at no cost to currently enrolled UW-students, staff, and faculty. Non-UW patrons, including alumni, are not eligible to use Request It. However, non-UW patrons may borrow books from UW through interlibrary loan with their local public or other library.

This tutorial provides step-by-step instructions for setting up an account and using Request It.

How to Access Request It: There are a four ways to access Request It.

  • Click on the blue "Request It" icon in the "Services" section of the main library webpage.
  • Click on the key-shaped icon labeled "Log In" located in the upper-right corner of UW Libraries webpages.
  • Click on the "Request It" icon located on library catalog entries or search result pages.
  • Click on the "Request" link from a search result page for articles.

How to Set-Up Account: UW students, faculty, and staff are automatically provided access to Request It. Sign on using WyoWeb credentials. Complete the required information on the form. Users MUST use their UW email address. Disregard the section asking about payment and invoices as there is no charge for UW students, faculty, and staff. Select the preferences for receiving notifications by email and text. Click on the "Submit" button on the bottom of the page.

Catalog / Search Results Links: A Request It icon appears on library catalog and search result pages for books, media, and journals. For articles a "Request It" icon appears on a search result page. Clicking the icon will start the request process. Log in using WyoWeb credentials. The information from  the catalog or article search will auto-populate the required fields of the request form for books and articles (except for the very first time it is used when the contact form is completed).

Processing Times: Items from the UW Libraries' collections should be available for pickup at the library within 36 hours of the request (not counting weekends). Items such as print books requested from other libraries may take two weeks or longer to arrive as items are sent by USPS media mail. Articles take about 48 hours to arrive, although the time may be shorter or longer. Status of requests can be tracked from the Request It account and checking the "Outstanding Requests" page.

Notification of Arrival of Library Materials: Patrons will receive a message in their UW email account that the item is available. Books and media are picked up at the library of choice. Articles are downloaded by logging back onto Request It and selecting the link on the "Electronically Received Items" section.

Additional Help or Account Problems: The Interlibrary Loan (ILL) Office at Coe Library is responsible for the Request It service. The office is in room 237 of Coe Library (main level). Hours are weekdays from 8 to 5. Their phone number is 307-766-5168 and email is

Mailing Address: For returns of Request It items by USPS/FedEx/UPS, the address is University of Wyoming Libraries, Dept. 3334, Attn: ILL, 1000 E. University Ave, Laramie, WY 82071. UW students and faculty not on campus are sent a pre-addressed return mailer.

Related FAQs

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    Department 3334,
    1000 E. University Ave.
    Laramie, WY 82071

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    Help Desk 307-766-3190, 307-766-2070 or toll free 1-800-442-6757
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