Answered By: Harry L. Whitlock II Last Updated: Jun 27, 2017 Views: 29
We regret that you could not access the information you need. This access issue is most likely due to you downloading too many articles in a short-period of time. Our databases prevent more than 100 MB of data being downloaded in a 15-minute period. This limitation is because of the theft of intellectual property through illegal mass downloading by unauthorized users. The companies that provide these articles to the university establish these limits to protect scholars' research and writing. These limits try to provide a balance between convenience and security.
Normally waiting one hour will reset your access and ability to download articles. Be sure to log back into the proxy server if you are off-campus. If you find that you are still unable to download articles, you will probably need to clear your browser cache/history. If you still cannot access the databases, turn-off and reboot your computer.
If after you reboot your computer you continue to be unable to access the databases, please email firstname.lastname@example.org. Your access problem may be due to a system-wide problem. In the message tell us what type of computer and web browser that you are using, as well as provide the text of any error messages you received. Be aware that this email is only monitored during the normal hours that research help is available (refer to Coe calendar). Librarians will investigate this matter as soon as possible.
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