Answered By: Harry L. Whitlock II
Last Updated: May 18, 2020     Views: 9

First, make sure you are properly typing in ONLY your username and not your UW email address. Ensure your password is correct.

Also, it may be beneficial to make sure you are using a recommended web browser - either Firefox or Chrome for PC or Mac. Internet Explorer or Safari have known security issues. Update or install as necessary.

It may also be necessary to clear your browser's cache. This link is to another FAQ that explains how to do that: https://uwyo.libanswers.com/faq/103644

Problems with accessing online resources may also be caused by using a Virtual Private Network (VPN), such as the Pulse Secure program provided by UW. Turn off the VPN when using library resources. This link has more information about VPNs: https://uwyo.libanswers.com/faq/296300

If after trying those troubleshooting steps, contact the Help Desk for further assistance. Call 307-766-3190 or email libcirc@uwyo.edu. Be aware that there are some special accounts for visiting faculty that requires contacting the Help Desk.

 

Related FAQs

    Contact Us

    Email us

    Send a message to coeref@uwyo.edu

    Schedule an appointment with us

    Set up an appointment with a subject librarian

    Text us 

    Text us at (307) 460-4336

    Live chat 

    Click on the chat icon located on the grey bar on the main library webpage

    Mail us 

    University of Wyoming Libraries
    Department 3334,
    1000 E. University Ave.
    Laramie, WY 82071

    Phone us 

    Help Desk 307-766-3190, 307-766-2070 or toll free 1-800-442-6757
    Geology Library 307-766-3374
    Special Collections 307-766-6245
    Learning Resource Center 307-766-2527
    Library Annex 307-766-6539
    Law Library 307-766-5737
    American Heritage Center 307-766-3756
    Reference services are available in all UW libraries.