Answered By: Harry L. Whitlock II
Last Updated: May 18, 2020     Views: 11

A VPN (virtual private network) masks your location and identity. Unfortunately, most of the library's databases requires that your location through an IP address be known to sign-in and use the resource.

If you find you cannot log onto library databases and you know you are using correct username and password, then the problem is due to the VPN. The solution is to turn off the VPN and attempt to access the resource again. This is because the VPN is blocking the proxy-server from identifying you as an authorized user, and then either displaying an error message or routing you to the database publisher's homepage. If you attempt to use your UW log-on credentials on this page, you will not gain access.

These links are to the articles in the UW IT Knowledge Base about Pulse Secure for the following operating systems:



Both articles have a section after the paragraphs about installing the software about temporarily disconnecting from Pulse Secure. It is slightly different for Windows and Macs.

If you cannot gain access, make sure your web browser and computer operating system are up-to-date. If the problem continues, contact the UW Libraries.

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